Great price and service. Highly recommend!
I can't imagine ever booking with this company again.
Here's what you need to know: online reviews are very often biased on one personal experience and varies case to case. For me, borrowing and returning was very smooth (
I tried calling customer service again afterwards to give them one last chance to make this right. I was on hold for a few minutes, then got disconnected, and never heard back.
I had a confirmed reservation for $110. That day, I called to ask about pushing my pick-up time back 4 hours. I was told that was fine and it would not change anything else about my reservation.
When I showed up the price was $163. That is a $53 increase. Apparently they considered the delayed pick-up time "new" reservation. The guy at the counter was of no help. I called customer service and all they could tell me was that there was no way for them to change the price. It did not matter that I was told the price would stay the same, whoever told me that was wrong, and they could not help me.
What really infuriated me was their complete refusal to make this right. It was the end of the day and all the other counters were closed, so I have no choice but to pay the higher price.
I was charged for damage to my car that was not done by myself. Do not trust them to change anything. And, if you have a problem, you will get the runaround and no one will answer the phone. I will not rent from Budget ever again.
The problem is not just the location, it is the company itself.
I have rented plenty of cars in the past. I have NEVER been up-charged for changing the pickup time, and if there have ever been problems with a rental, someone had the authority to make it right. Heck, just give me a $53 "Sorry We Screwed Up" discount to make it come out even.
Having a very difficult time tracking down a very valuable item that was left in a car at this Budget Car Rental. I have called the number four days in a row multiple times a day and no one picks up. If there is another means to get in touch with this particular car rental let me know.
Budget Car Rental is a US Car Rental based in Ithaca, New York. Budget Car Rental is located at 1 Culligan Dr, Ithaca, NY 14850, USA.
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