Hired Hands made my moving process an absolute pleasure! I have actually used them 3 times now. Each time, the two movers were professionals in every sense of the word. They showed up 10 minutes early, and got the job done promptly and efficiently.
My experience with Hired Hands was a total moving day nightmare. My family (tried to) use Hired Hands for our move recently. On Friday, one day before the move, we got a call from the manager at Hired Hands saying they "didn't have the guys" to move us on Saturday so they would have to come on Sunday at 10am. Sunday rolls around and the movers never showed up. They did not call. To make matters worse, they had no one in their office and we were given no way to contact any of the guys directly. We finally heard back from the Hired Hands Headquarters in Massachusetts around 6pm on Sunday. They were apologetic, but did nothing to rectify the situation. Please be weary in hiring this company. If you use them, expect to be flexible in dealing with a company run by college students.
I will definitely be using Hired Hands again, and I would recommend that you use them as well if you want a quality and trustworthy moving experience!
My first move, I had more stuff than I had told the managers about over the phone, but the movers were able to pack the truck as efficiently as possible.
UPDATE: We had to vacate our apartment after 2 months due to structural issues, and our landlord opted to use Hired Hands to move us (they were paying, so their choice). The move itself went well, no real damage past minor scuffs on walls (that you'd expect with any movers). The students are VERY polite and work hard; had I been rating this one move I'd have given 4 or 5 stars, but am leaving it at 3 due to no resolution on the handling of the damage from our first move (see initial post) - that's on management...
The managers were also extremely helpful and transparent right from the start, and their quote was extremely reasonable, and ended up being perfectly accurate on all occasions.
They did more financial damage than the entirety of what we paid them. And frustratingly said they were going "above and beyond" with compensation. I understand that things happen while moving, and I would expect things like dirty lampshades and minor furniture scratches, but not accepting responsibility for the things that were ruined DUE TO their not being prepared and not doing what they'd agreed to do is infuriating.
However, they came unprepared and did not handle our things carefully. I was told they would wrap our mattress and bed springs, as well as our tv, but they came without anything to wrap them. Our mattress and tv were ruined. Lots of furniture was scratched, lampshades were dirty, part of our bed frame got lost, they scratched walls and the ceiling while unloading in to our new apartment.
I can't recommend them but the owner said they'd be doing some retraining, so I guess our loss your gain.
I was so impressed with this company. Great correspondence leading up to the move, and the employees were very accommodating and professional. The management was very responsive and helped me find the best deal for a huge move! Thanks guys!!
There are pluses and minuses. The owner and workers were incredibly polite and hardworking, they were on time and started to work immediately on loading from our third floor walkup, and worked consistently and efficiently.
We were offered 380 compensation to cover professional mattress cleaning (that wasn't successful in getting out the ground in mud and certainly wasn't successful in fixing the holes, rips, and tears) and television replacement.
I had a great experience with Hired Hands. They were able to schedule me on short notice even though it is a very busy time of month for movers. The movers arrived on time, were professional, and courteous. They immediately got to work and worked fast! They were careful with my belongings, and thoughtful on how they loaded the truck to maximize space and keep my things safe. I have some pretty heavy furniture, and they didn't bat an eye. Though I think moving my sleeper sofa and giant dressers almost killed them, they never complained or threaten to quit (which probably would have been my reaction in their position). I had a great experience and highly recommend this company!
Hired Hands Moving Company is a US Moving Company based in Ithaca, New York. Hired Hands Moving Company is located at 409 College Ave, Department 5, Ithaca, NY 14850, USA.
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