I ordered something with my Mom and we got everything we ordered in good working order. My Fiancee got a burger and cheese fries which were fine. But he also oredered 2 Milkshakes. They come to my door and one of the Milkshake cups is broken completely up the side. I called and spoke with a manager who said he would send me a new one. Here I am 2 hours later and still no milkshake for him. Never had issues before but I'm never ordering again.
In conclusion, if you want to go for the local beef, it might take a bit longer.
Plus one star because I want to end up with 4 stars anyway. I liked the burger and especially the garlic fries, and I would go there again.
My co worker and I order the goat cheese guacamole burgers. We added some extras and when our food was delivered. It was luke warm and not made to order. When I called to tell them about it. They said they were out avocados and that they did make our burgers to order. I asked why they didn't call and notify us of there being no guacamole they had no response. They discounted our food. But not the point. I will not be ordering out from there again. That's saying something bc they used to be one of my favorite burger joints.
Plus one star because the staff was really friendly. Apparently my order took longer than expected because they had to prepare the local beef.
Minus 2 stars, because when I got there I was told my burger would be ready in 5 minutes, but I had to wait for more than 20.
Everytime I order from this place the food always arrives cold. I mean, I guess that's what having an oven/microwave is for, but it's kind of sad when I have to heat an 18$ (after delivery fees and such) chicken sandwich. In fact, I just put in an order and I'm going to edit this review as soon as I open up my package. Hope they don't let me down!
Would give less than 1 star if I could. Waited a hour for a chicken sandwich and when I asked where it was "it was still being made" wasn't busy at all. A college town fast food place that doesn't even have real seating shouldn't take a hour to make a ok at best sandwich. Will never go back again. Service was horrible as well
Minus one star because they forgot the fried onions :/
Jack S Grill is a US Meal Delivery based in Ithaca, New York. Jack S Grill is located at 120 Dryden Rd, Ithaca, NY 14850, USA.
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