Nice area, airport not too bothersome. Well kept rooms.
We booked our room over four months in advance at a premium rate (66% more than today's advertised rate) When we arrived 1-1/2 hours after their stated 4pm check-in time at 5:30pm, we were advised by Rik the receptionist, that we had a choice of a room beside the elevator or another that was across from the ice machine on the main floor. When I expressed my concerns with Phil the manager, he replied "Date of booking does not hold any weight in where your room is blocked in the hotel" . I am guessing Phil has never tried to sleep in the room across from their noisy ice machine that apparently gets accessed until 5am. The excuse that I never told them that I didn't want one of the noisiest rooms in the place at the time of booking is in my opinion self serving. There are plenty of nice hotels around the Ithaca area for my next stay. I will not be back. There are enough disruptive forces in the hotel business' market that will correct this behaviour in due time.
I really liked this hotel. Every staff member was smiling and willing to help. The rooms were clean and lobby looked newly renovated. Upon arrival, we were greeted by Rick who was generous to make recommendations and gave us a visitor's guide, as well as a list of local places. He was welcoming and his knowledge is greatly appreciated. Can't wait to go back!!
the wifi is a bit shotty. two star deduction
Comfortable room. Very welcoming and helpful front desk staff.
Courtyard By Marriott Ithaca Airport University is a US Lodging based in Ithaca, New York. Courtyard By Marriott Ithaca Airport University is located at 29 Thornwood Dr, Ithaca, NY 14850, USA.
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