Realized that they gave me an extra shirt that was not mine. When I go back and told about it, they insisted that the shirt is mine and refused to refund.
Cleaned my clothes quite well
Lost my shirt and wanted to charge for it
I've patronized the Mall Cleaners for two years and I've finally hit the last straw. In those two years, I have received egregious customer service. When you walk in, you are greeted with a grimace and contempt. They have ruined two dress shirts and almost ruined a cashmere sport coat (another dry cleaner in Utica saved it). I've brought mildly stained shirts to them that they claimed they could not remove (I believe they never tried) and then brought that same shirt to another dry cleaner who said "no problem." Indeed, it wasn't a problem. Avoid. Avoid. Avoid.
RUDE. A customer is NOT a first priority in this joint. Their downtown location is much more friendly.
Mall Dry Cleaners is a US Laundry based in Ithaca, New York. Mall Dry Cleaners is located at 2255 N Triphammer Rd, Ithaca, NY 14850, USA.
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