My experience with John Walters was awesome, he definitely knows how to take care of his customers. It's obvious that he's been in the business for years!
I brought my vehicle here when my car was having trouble shifting (manual transmission). They charged me $100 for the diagnosis, and told me I needed a new transmission and shifter. They quoted me $2800 total for parts and labor.
Absolutely the best customer service ive ever received from anywhere. Will go here for years to come, no matter how far I need to travel. Highly recommended.
Finally, a GM dealership that can fix Cadillacs. My XTS 4 Platinum has been to 4 different dealerships. One didn't do warranty work on cars they didn't sell,another told me" I was under warranty " till I showed for the work to be done. (I'll be writing that review for FOX auto soon!) I told my story to the Service Manager, Andy, I was very pleasantly surprised to find the service dept was not only able to FIX MY CAR ,but went to the extra effort to have parts overnighted, mechanics were extremely helpful and explained WHAT and WHY to the many questions I asked. It was obvious they appreciated MY business, they've got it. To top it all off, after 20 minutes on the phone and at least that again on the computer, the fella at the service desk was able put most of the cost on warranty where it belonged. Well worth the trip from Montour Falls. If this is how you get treated when you DIDN'T buy from them, I will certainly stop in before I buy MY next car!
I'm not one to post online but I have never had such a poor experience at a car dealership, let alone a Cadillac dealership. I'd rather not give them one star but to post this, I was forced to. The most upsetting thing was that when I finally agreed to a deal, I provided them with an allowance certificate with an authorization and pin number, which was a nontransferable certificate, and I was told that it was already included in their advertised price. Nowhere online or in my extensive conversations with the salesmen, was it ever disclosed that their advertised price reflected Cadillac cash allowances. They had every opportunity to tell me that. In fact, when I initially was at the dealership, I spoke about the allowance certificate, and they never indicated that any rebates or allowances were already calculated into their online price. In addition, the salesmen told my sister, who was also interested in a new Cadillac, that she may not be eligible for the same allowance because she did not receive the certificate in the mail. Buyer Beware!! This place is really into deceptive pricing. Also, they really need to work on training their people to be more professional and knowledgeable about their products.
I've noticed that any negative reviews online get a response from the dealer to call them, but there's no point because I've spoken with the manager at length. It does no good and just leads to further frustration.
I decided to get a second opinion somewhere else in town and it turned out the transmission was fine, and I only needed a new shifter and maybe some cables. Got a (free) quote there for just $200-$400 depending whether the cables needed replacing.
Maguire Chevrolet Cadillac is a US Car Dealer based in Ithaca, New York. Maguire Chevrolet Cadillac is located at 35 Cinema Dr, Ithaca, NY 14850, USA.
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