I would absolutely recommend this place for their customer service alone without even diving into the details of the products expertise they have there.
Customer service was excellent and super helpful. From the start, a different watch expert working at another jewelry store in Ithaca recommended them as they did not have what I needed. It is always a good sign when competitors in the same industry are confident enough to make recommendations to another store.
Friendly service and good products. I have a Schooley's branded watch that I have been exceptionally satisfied with for many years.
The man who helped me was thorough and friendly. I received the information I needed about my new Apple Watch band and purchased a new one to replace it based on the logical recommendation made and hands on education I was given.
Was told I could exchange gift that husband bought recently. Instead of exchange-Dave suggested adding a jump ring. I was perplexed when told I needed to pay $45 for something that I was not told there would be a charge for in advance. In addition to NOT being told there was a charge, I assumed after spending over thousands of dollars there over the years that a good businessman would provide this service as courtesy, because now, he has lost our business. Injury to insult was Dave’s dealing with me as if I were a child about how he needed to support his staff, did I think it would be free…(?).
Schooley's team was very inviting and friendly from the start with an immediate greeting as soon as I walked through the door and then directed to the right person as soon as I said why i was there.
Charged me 21 dollars to remove three links in a watch. He did that then charged me after and I was shocked, having learnt from the internet most places charge at most 5 dollars for that.
This is a great family owned and run shop. I needed some work done to my watch. They not only met my expectations, but exceeded them. They're honest and straight forward and did the repair very quickly. Highly recommended. Big thanks to Schooley's.
Schooley S Jewelers is a US Jewelry Store based in Ithaca, New York. Schooley S Jewelers is located at 152 E State St, Ithaca, NY 14850, USA.
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